Refund policy

GLOBAL DREAMS

Return & Exchange Policy

EXCHANGES ONLY — NO REFUNDS FOR CHANGE OF MIND

At Global Dreams, we want every customer to love their purchase! Please review our exchange policy before purchasing.

Online & Shipped Orders

  • Customers have 7 days from the confirmed delivery date to request an exchange.
  • Items must be unworn, unwashed, unused, and in their original condition with tags attached, if applicable.
  • Proof of purchase or an order number is required.
  • Customers are responsible for all shipping costs associated with voluntary exchanges, including shipping the original item back and shipping the replacement item.
  • Exchanges are subject to size and product availability.
  • Refunds are not offered for changes of mind, incorrect size selections, or personal preferences.

In-Person Purchases

  • Customers have 24 hours from the time of purchase to request an exchange.
  • Original receipts or proof of purchase are required.
  • Items must be unworn, unwashed, unused, and in their original condition.
  • Exchanges must be approved and are subject to product availability.
  • No refunds for changes of mind.

Final Sale Items

The following items are final sale for change-of-mind purchases:

  • Lashes and beauty products
  • Underwear and intimate apparel
  • Worn or used bonnets and hair accessories
  • Clearance and promotional sale items
  • Items specifically marked Final Sale

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact Global Dreams as soon as possible.

Include your order number or proof of purchase and photos of the issue, if available.

Global Dreams will review the issue and provide an appropriate resolution. Customers will not be responsible for shipping costs associated with an error made by Global Dreams or a defective product.

The 7-day and 24-hour exchange periods apply to voluntary exchanges and do not limit any rights or remedies required by applicable law.

Shipping & Processing

  • Please allow 1–3 business days for order processing.
  • Shipping estimates vary by location and carrier.
  • Tracking information will be provided when available.
  • Customers are responsible for providing accurate shipping information.

If an order cannot be shipped within the promised timeframe, Global Dreams will provide the applicable delay, cancellation, and refund options required by law.

Order Cancellations

Cancellation requests must be submitted before an order is processed or shipped. Cancellations cannot be guaranteed once processing begins.

Customer Service

For questions, concerns, or exchange requests, please contact Global Dreams through our website.

Thank you for shopping with Global Dreams!

Where All the Baddies & Bosses Shop!